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Home » Online » Debate As Taxi App Speaks On Driver Assaulting Client in Night Ride

Debate As Taxi App Speaks On Driver Assaulting Client in Night Ride


Cera narrated the incident occurring after she, alongside her brother, requested a cab at around 9 pm on Sunday, August 29, upon which they got the driver.

Taxi app Bolt on Friday, September 3 issued a statement after a female taxi rider with the username Suzzy Cerra on Instagram was alleged to have been assaulted by a driver.

Cera narrated the incident occurring after she, alongside her brother, requested a cab at around 9 pm on Sunday, August 29, upon which they got the driver.

According to Cerra, she had made the request from Diamond Plaza in Parklands, Nairobi County on the said day. However, there was a misunderstanding upon the driver’s arrival when she alleged that the driver had shot up the fare.

Diamond Plaza in Nairobi. /STANDARD DIGITAL

She attempted to end the trip, a feat that angered the driver, who went ahead and assaulted her brother with a club (rungu).

“Afterwards, he brandished his knife aiming for my brother’s forehead and in an attempt to rescue him, I blocked him using my hand before I fell down and the suspect drove off,” she disclosed.

Her story ignited uproar from scores of Kenyans who demanded the taxi company to issue an explanation on the matter.

“It has been 3 days and nothing has been done. Your driver has been walking freely and has not been apprehended up to now. The victim walked to your offices today only to be faced with frustration as her plea to talk to you guys fell on deaf ears,” Wamuyu Nduta, a friend to the suspect stated.

The company succumbed to pressure and released a holding statement, giving the driver’s side of the story.

“The driver alleges that upon arrival, the rider was in the company of 8 people who also wanted to board the car. He explained to the client that he cannot carry beyond the licensed capacity of four passengers.

“The rider didn’t want to listen and her friends proceeded to physically attack the driver. The driver defended himself from the attack of the rider and her friends,” read the statement in part.

The management added that it had tried to reach out to the complainant several times to offer support but their efforts were unsuccessful. They had requested her to report the incident to the Parklands police station.

“Once a case number has been shared by the rider, we will work with the police to support their investigations into the incident and share any data that can help them with the case.”

The scenario split netizens into two factions, one side still criticizing the events that happened before the statement and the other commenting on the very few cases cab companies in Kenya are forced to respond after being dragged into several assault cases reported by women on social media in recent times.

“This statement alone shows how irresponsible and indifferent your company is. I have been a faithful client but this marks the end of me using Bolt and I will make sure my family and friends cancel you.

“Rest assured Susan will get justice!” wrote Erica Kakile.

“Some of these stories are always fabricated and people run to social media to seek sympathy. At what point will a driver beat you when you book your ride, get driven to your destination, and pay?” posed GNWafula.

Parklands Police Station. /NAIROBI NEWS





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About author: Digital journalist and managing director with a passion for writing captivating stories. Marvin is a young scribe, a social media, sports, gaming junkie and realist who specialises in viral news, multimedia and investigative storytelling.

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