The free rides are part of the matatu sacco’s strategy to woo customers and further raised their hopes by announcing that the free rides will come in increased frequency soon, especially during peak hours.
Popular matatu Sacco Super Metro has announced free rides from Nairobi to Juja and Kikuyu for its commuters today (Thursday, October 7).
In a statement via its Facebook page, the matatu company announced that the free rides will commence from 4 pm.
The free rides are part of the matatu Sacco’s strategy to woo customers and further raised their hopes by announcing that the free rides will come in increased frequency soon, especially during peak hours.
A Super Metro matatu in Nairobi CBD. /FILE
However, there is a catch. The free rides will likely attract huge traffic especially on its queues in Nairobi for the matatus leaving the city.
“Thank you for your unconditional support. We are more than grateful for having the opportunity to serve you our loyal clients each day. We value you all,” read its statement in part.
The free rides come as companies across the world celebrate Customer Service Week, an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis.
In 1992 the U.S. Congress proclaimed Customer Service Week a nationally recognized event, celebrated annually during the first full week in October.
Super Metro offers arguably the best matatu rides in Nairobi and is popular with Kenyans because of its affordable fares.
The matatus currently operate in Kikuyu Route 105 and along Thika road (Juja 236 to Makongeni 237) and have started to expand to more routes in Nairobi and periphery towns.
The matatu operator, however, faced resistance when it launched its Ngong – Nairobi CBD service on Wednesday, February 10, with established rival Saccos suspending their operations in protest of the cheaper rates Super Metro is charging.
As a result, hundreds of commuters were stranded along Ngong Road from Karen, as they welcomed the new SACCO.
The operators complained against the entry of the vehicles which are well known among users of the Nairobi-Kikuyu and Nairobi-Thika routes.
Speaking to Viral Tea at the time, highly placed sources at the scene attributed the strike to the vehicle operators’ desire to employ locals residing within the Ngong area, despite a majority of matatu touts and drivers operating the route being sourced from outside.
Netizens on Twitter also alleged that the entry of the Super Metro vehicles in the route was for purposes of offering cheaper fares to the already exorbitant ones in place. This was despite its crew lowering fares from Ksh100 to Ksh80.
A fleet of Super-Metro vehicles. /TWITTER