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Tunukiwa, Okoa Jahazi Among Safaricom Services Facing 10-Hour Disruption

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Other services such as calls, data, M-PESA and SMS will however continue working as usual.

Safaricom subscribers will be without the services of Tunukiwa, Okoa Jahazi among others during the teleco’s scheduled upgrade from Saturday, July 24 at 10 pm to Sunday, July 25 at 8 am. 

In a notice, the telecommunications company stated that all Bonga points services, balance enquiry and product purchases will also be unavailable during that period. Postpaid and home fibre payment will not be spared. 

Other services such as calls, data, M-PESA and SMS will however continue working as usual. 

A Safaricom shop at Nairobi CBD. /FILE

The service provider further apologised to its customers in case of any inconvenience that might be caused. It added that the upgrade of its systems was meant to cause the least possible interruptions hence being scheduled at night. 

Its competitor, Telkom, disclosed on Friday, July 23 of a technical issue that has been affecting airtime topup among its users.

Customers were unable to make any topups using the USSD code 130 and 141 as well as any of the Paybill numbers through one platform Ejaze.

The teleco issued apologies for the inconveniences caused as its technical team worked to restore the matter. It further offered customers an alternate option of mobile money service T-Kash to top up via USSD code 160. 

The two telecommunications giants have been competing with each other by offering enticing deals to their rapidly expanding customer bases. 

Recently, Telkom launched an ambitious ‘Madaraka Life’ mobile plan, where for a one-time payment of Ksh100, new Telkom customers will get a life-time value of free 1GB Mobile Internet Data and 100 minutes of talk time to make Telkom-to-Telkom calls, every month, a first of such in any network in Kenya. 

The offer can be accessed by dialling *544# then selecting option 0. 

Safaricom has been introducing enticing offers since its inception in 1993 to improve its services for millions of its subscribers. It recently launched the MPESA Super App which allows users an alternative option of accessing MPESA on their smartphones offline. 

The new Super App allows customers to complete transactions even without data bundles or when totally offline. 

In March 2021, the service provider announced the launch of trials for the 5G technology for its customers- becoming the first operator in East Africa to launch the 5G technology.

The successor to 4G is expected to triple internet and browsing speeds for customers at more efficient rates.

Safaricom CEO Peter Ndegwa (right) during the presentation of a new budget smartphone. /TWITTER

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