CS Muturi Rallies Kenyans To Pick Thousands Of Uncollected IDs, Driving Licenses
During his assessment of the Thika Huduma Centre, CS Muturi highlighted that nationally, there are over 190,000 uncollected National IDs.
Viral Tea Ke Writer 
Public Service Cabinet Secretary Justin Muturi on Thursday, October 24 appealed to Kenyans who applied for identification documents to collect them from their respective centres.
The CS spoke after concluding his visit to the Thika Huduma Centre as he emphasized the need for Kenyans to collect their identification documents as thousands remain uncollected across the country.
During his assessment of the Thika Huduma Centre, CS Muturi highlighted that nationally, there are over 190,000 uncollected National IDs. In Thika alone, more than 10,000 IDs, 2,800 birth certificates, and over 6,000 driving licenses are waiting for their rightful owners.
“I’m urging all Kenyans to visit their nearest Huduma Centre and collect their documents without delay. With 57 Huduma Centres across the country, accessing your documents has never been easier,” said Muturi.
Public Service CS Justin Muturi speaking at Thika Huduma Centre on October 24, 2024. /JUSTIN MUTURI
In addition to addressing the issue of uncollected documents, CS Muturi announced that strides are being made to establish Huduma Centres in every constituency.
This will ensure that essential services are easily accessible to all citizens. He expressed gratitude for the support from Members of Parliament who are backing this initiative.
During his remarks at the busy Thika Huduma Centre, which serves a large population, CS Muturi noted that the centre has achieved an 87.5 per cent customer satisfaction rating.
He praised the staff for their dedication, especially in providing counselling and wellness services to both customers and employees. “Your service shapes the government’s image, and I urge you to maintain professionalism and courtesy,” he said.
CS Muturi also commended the Huduma Mashinani outreach program, which brings services directly to local communities, and encouraged staff to continue their exemplary work in serving customers with excellence. “Your dedication plays a vital role in creating an environment where every customer feels valued and appreciated,” he added.
In his closing remarks, he urged the media to help raise awareness among the public about the importance of collecting processed identification documents, including IDs, birth certificates, and driving licenses, to alleviate the strain on Huduma Centre storage capacity.
As the call to action resonates across the country, Kenyans have been encouraged to take advantage of the services available at Huduma Centres and ensure they collect their important documents.
The clarion call by the CS comes two months after the government through Huduma Kenya urged Kenyans who were yet to collect their documents from various application centres across the country to do so.
Huduma Kenya revealed that more than 134,000 IDs and 38,000 birth certificates had already been processed and were ready for collection. Applicants were directed to collect their documents from any of the Huduma centres countrywide.
Similarly, the agency noted that 45,000 driving licences were yet to be collected. Driving license applicants were directed to collect their documents from any of the 15 centres listed for collection.
