NTSA Asks Kenyans To Urgently Collect Digital Number Plates & Logbooks
The Authority revealed that thousands of logbooks and number plates remain uncollected across NTSA offices in the country.
Marvin Chege 
The National Transport and Safety Authority (NTSA) on Thursday, September 26 appealed to motor vehicle owners as well as companies, dealers and financial institutions to collect their processed logbooks and digital number plates.
In a statement, the Authority revealed that thousands of logbooks and number plates remain uncollected across NTSA offices in the country.
“The Authority directs motor vehicle owners, companies, dealers and financial institutions to collect reflective number plates and logbooks,” read part of the statement by NTSA.
Kenyans seeking to collect their documents were, therefore, directed to visit the respective centres identified during the application process.
The new-look number plates introduced on August 30, 2022. /FILE
The backlog of critical motor vehicle documents includes reflective number plates and logbooks applied for during previous application processes.
Collection Requirements
NTSA has outlined specific requirements for motor vehicle owners, dealers, and financial institutions looking to collect these documents.
For number plates, individuals are required to present their old plates along with an identification document.
For those collecting logbooks, the previous logbook must be presented in addition to an identification document.
The authority also emphasised that the centres where these documents can be collected are the same ones identified during the application process, ensuring ease of retrieval.
The announcement came amidst uproar over delays in the processing of the critical documents. In August this year, NTSA denied reports of a shortage of motor vehicle number plates in the country, a matter believed to have left dealers of motor vehicles in a fix as they cannot sell a car without plates, or make bank transfers that require plates to be completed.
In a statement on Friday, August 16, the authority instead pinned the blame on the dealers themselves over delays, who were at the time collecting their plates from centres identified during the application process.
Service timelines
Meanwhile, NTSA has also provided clear timelines regarding the processing of both number plates and logbooks. According to the notice, the collection of number plates will be processed within seven working days, while logbooks will take three working days to be issued once an application is made.
“Number plates – 7 working days; Logbook – 3 working days,” the notice stated, providing a timeframe for those who are yet to collect their documents.
NTSA's directive comes as part of its ongoing efforts to streamline the motor vehicle registration process and ensure that individuals have the necessary documents in their possession.
Failure to collect these documents could result in delays in motor vehicle transactions and affect road safety.
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