How To Get Your Passport Urgently- Govt Announces
Customers can also physically visit Nyayo House and head to the customer care desk at the Passport Section
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The Ministry of Interior and Coordination of National Government on Thursday, May 25 unveiled a new system for urgent processing of Kenyan passports.
In a statement, the Ministry revealed that Kenyans can make use of a new hotline in case they want a passport processed promptly.
Citizens who require urgent passport processing can now reach the government through the mobile number +254 796347902.
Alternatively, they can reach the government through the hotlines at +254 110922064 or +254 110923423.
An image of a Kenyan passport. /BIOMETRIC UPDATE.COM
Kenyans can also write to the Department of Immigration through the email [email protected].
“The Directorate of Immigration Services wishes to express its commitment to serve Kenyans. In fulfilment of this mandate, we remain open to facilitating urgent passport processing.
"Therefore for urgent passport processing, kindly contact the Immigration department and provide documents showing proof of urgency,” the statement read in part.
Customers can also physically visit Nyayo House and head to the customer care desk at the Passport Section or counter 16 or 17 for assistance.
"Working hours are from 8:00 am to 5:00 pm from Monday to Friday," added the statement.
Previously, the contacts used to reach the department for passport processing were +254 110 923 422, +254 110 923 423, and +254 110 922 065.
On Wednesday, April 5, over 60,000 individuals who were waiting for their Kenyan passports would finally receive them within a three-week period, thanks to the arrival of over 100,000 passport blank booklets.
Immigration and Citizen Services Principal Secretary (PS), Prof. Julius Bitok announced that the backlog of passport applications will be cleared in 21 days, and if individuals apply through the e-Citizen platform, they can receive their passports within that time frame.
The Immigration Department revealed that there were 63,265 passport applications that were pending issuance, with the majority being the popular 34-page A-series.
The backlog, which sparked uproar across the country, was caused by a shortage of booklets and an increase in demand for passports, especially by Kenyans seeking employment abroad and students enrolling in foreign institutions.
To address this problem, PS Bitok disclosed that the government engaged in discussions with potential investors to invest in local manufacturing of passports to provide faster and relatively cheaper supplies.
“We are in talks with investors for Public-Private Partnerships (PPT) so that we can manufacture and print these documents here in Kenya.
“As a government, we are looking for the possibility of investing in local manufacturing of passports for faster and comparatively cheaper supplies," Bitok stated.
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