Why Many Parts Of Nairobi Are Experiencing Water Disruption Right Now

A huge part of Nairobi County is facing low water pressure and sporadic supply after the Kigoro Water Treatment Plant suffered a major technical breakdown, Nairobi City Water and Sewerage Company (NCWSC) announced on Friday, November 21.

The utility in a statement revealed that engineers from both NCWSC and the Athi Water Works Development Agency have been working non-stop to fix the fault, with normal supply expected to resume by 6:00 am on Saturday, November 22, 2025.

According to the notice, the malfunction has slashed water production, leaving homes and businesses across the county dealing with weak flow or no water at all.

"Nairobi City Water & Sewerage Company Limited (NCWSC) wishes to inform the public that the Kigoro Water Treatment Plant is currently experiencing technical challenges that have resulted in reduced water production," the statement read in part.

Nairobi Water offices. /FILE

"The Technical teams from Athi Water Works Development Agency (AWWDA) and Nairobi City Water & Sewerage Company Ltd. (NCWSC) are working jointly and around the clock to resolve the issue. The disruption is expected to be fully rectified by 6:00am on Saturday, 22nd November 2025."

The NCWSC urged residents to use water sparingly, store what they can, and prepare for potential interruptions as repairs continue.

The company apologized for the disruption, adding that all resources have been deployed to restore supply as fast as possible.

"NCWSC sincerely apologizes for the inconvenience caused and appreciates the understanding and cooperation of the public during this period. Customers with urgent water-related concerns are encouraged to contact the NCWSC Customer Care Centre through our Toll Free line – 0800 724 366," added the statement.

With demand surging and supply squeezed, the outage has sparked frustration across the capital — especially for residents who rely on daily water deliveries. The situation remains fluid, with many waiting to see if the Saturday morning deadline will hold.

Water Discoloration In High-End Nairobi Estates

In the meantime, NCWSC explained an incident regarding water discoloration reported in several Nairobi estates, linking this to a pipeline burst that happened on November 20, 2025.

The utility supplier clarified that the rupture occurred along the Sasumua–Kabete pipeline, interrupting normal supply and leading to brownish water in areas such as Westlands, Parklands, Loresho, Kitusuru, Gigiri, and nearby estates.

The statement noted that technical teams were dispatched immediately and managed to fix the burst. However, due to heavy rainfall in the Sasumua catchment, some discolored water seeped into the system during the repairs, causing the quality issues residents have been experiencing.

Nairobi Water also outlined the measures underway to restore clean water to all affected zones. The company said the damaged pipeline has already been repaired and flushed to clear out contaminants.

"The upstream section of the system has now stabilized and is supplying clear water," the statement indicated. For the lower sections, the utility added that these parts of the network have been isolated, and crews are carrying out systematic flushing to restore full water clarity as fast as possible.

The company apologized for the disruption and thanked customers for their patience as the cleanup continued. Still, residents still seeing discolored water or facing other quality issues have been urged to reach out to the Water Quality Team at the Kabete Central Laboratory through the hotline 0712 931 194.