Nairobi Water Announces Mass Disconnections In Latest Crackdown
The Nairobi City Water and Sewerage Company (NCWSC), the licensed water provider for Nairobi County, is responsible for supplying clean water, managing the city’s sewage systems, and overseeing billing and revenue collection.
Marvin Chege 
Starting October 15, Nairobi residents and institutions risk having their water supply cut off as the Nairobi City Water and Sewerage Company (NCWSC) begins a major disconnection exercise targeting unpaid bills.
In a public notice issued on Tuesday, October 7, the utility firm announced that the operation would affect all defaulters — including government institutions — as part of efforts to recover outstanding arrears and ensure the sustainability of water services in the capital.
The company noted that a significant number of customers had failed to clear their bills despite multiple reminders and engagement campaigns urging compliance.
Nairobi Water offices. /FILE
"The Company wishes to inform the general public that a water disconnection exercise will commence on 15th October 2025 as a decisive enforcement measure to recover overdue arrears from all defaulting consumers," a statement from NSWSC read.
With diplomatic efforts now considered exhausted, the company has opted for a tougher approach — signaling a major shift in NCWSC’s strategy for recovering unpaid revenue.
"The exercise will cut across all categories of consumers, including Ministries, Departments and Agencies (MDAs), County Governments, Water Service Providers and both Commercial entities and domestic consumers, in a bid to secure revenue recovery and safeguard the sustainability of both bulk and retail water service provision," the statement went on.
The Nairobi City Water and Sewerage Company (NCWSC), the licensed water provider for Nairobi County, is responsible for supplying clean water, managing the city’s sewage systems, and overseeing billing and revenue collection.
To prevent service interruptions from disconnections, the company urged customers to clear all outstanding balances in full. It emphasized that partial payments will not be accepted, stating clearly that reconnections will only be processed once the entire amount owed is settled.
Residents were advised to use official payment options, including the M-Pesa Pay Bill number 444400, the NCWSC customer portal, or any partner banks and designated payment points across the city.
Water demand in Nairobi continues to surge, driven by population growth and urban sprawl, placing pressure on NCWSC to expand capacity and modernize its infrastructure.
In July, Governor Johnson Sakaja told the Senate County Public Investment and Special Funds Committee that one of the biggest hurdles in proper billing has been gaining access to certain households.
“In some estates, our teams are denied access to meters. This is interfering with accurate billing and planning,” Sakaja lamented, adding that the county was considering penalties for uncooperative customers.
He further revealed that the county government is exploring the rollout of smart water meters to enhance accuracy and enable remote meter reading, aiming to address the city’s long-term water management challenges.
An image of water being filled into jerricans. /CITIZEN DIGITAL
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