CS Miano Reveals More Changes To Nairobi National Park To End Long Queues
These entry points are comprised of express lanes, which are dedicated to prepaid ticket holders to get tourists into the park faster.
Marvin Chege 
Just days after hundreds of tourists got stuck at the entrance of Nairobi National Park on Saturday, May 17, Tourism Cabinet Secretary (CS) Rebecca Miano said the government plans to set up new entry points to fix the issue.
In a statement via her X account on Monday, May 19, the CS revealed that these entry points are comprised of express lanes, which are dedicated to prepaid ticket holders to get tourists into the park faster.
Further, she announced additional gates. They include a fully operational East Gate (off Mombasa Road) and Mbagathi Gate (Magadi Road, opposite Multimedia University). This is aimed at reducing congestion and saving visitors' time.
Tourists queuing outside the Nairobi National Park on May 17, 2025. /ADRIAN BLOMFIELD
Miano also announced that a new entrance will be set up along the Southern Bypass to ease traffic at the park’s main gate. "Future Access Points: Exploring a new Southern Bypass entry to make your journey even more convenient," she stated in part.
According to the CS, this will be the fourth entrance and is key to giving visitors quicker and more convenient access, especially as tourist numbers keep climbing.
Miano went on to reveal that the changes are in response to surging numbers in terms of visitors checking out the only national park in the world within a capital city, which have led to extended waiting times at entry gates over the weekend, impacting their experience.
"The surge in visitor numbers is a testament to Kenya’s growing appeal as a premier tourism and conference destination, driven by the ongoing international meetings in Nairobi and the successful marketing efforts. We are committed to making your future visits seamless, enjoyable, and memorable," she stated.
Adding "Your enthusiasm for Kenya’s natural treasures inspires us, and we’re thrilled to see so many of you embracing our prepaid ticketing system- over 60% of visitors on Sunday used this convenient option! This is a step forward in our shared journey toward smarter, faster, and more enjoyable park access. If you haven’t yet tried it, we invite you to purchase your tickets in advance via the eCitizen platform at http://kws.ecitizen.go.ke for a smoother entry."
These changes come just two days after prepaid ticket holders faced delays on Saturday, May 17, despite having bought their tickets early. Technical issues with the portal caused significant slowdowns, sparking frustration and backlash from tourists on social media.
As a result of the glitch, those with prepaid tickets had to queue alongside visitors still trying to purchase theirs at the gate via e-Citizen.
An upgraded ticketing system was launched by KWS on February 5, 2025. It was rolled out alongside enhancements to the eCitizen Payment System to boost revenue collection and make visitor entry more efficient, thus reducing the challenges reported by Kenyans in paying for the park services.
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