Judiciary Reports System Outage Affecting Critical Services
The Central Tracking System(CTS) where cases appearing or logged before the court are usually followed up was also affected by the hitch.
Viral Tea Ke Writer 
The Judiciary has announced that it had suffered a significant outage in its technological infrastructure, crippling thousands of court users who rely on the system to transact their businesses online.
In a statement, the Judiciary revealed that the outage had affected its e-filing system, central tracking system (CTS) and causelist portal. The e-filing system is used by lawyers and the public to submit their cases online as well as other important court documents.
The Central Tracking System(CTS) where cases appearing or logged before the court are usually followed up was also affected by the hitch.
The Judiciary, however, maintained that its technical team was working around the clock to resolve the problem.
A building housing the Judiciary. /FILE
"We are experiencing a system intermittent outage on our e-filing, CTS and causelist systems. The technical team is working around the clock to ensure full system restoration," the judiciary remarked.
“For applications under Certificate of urgency and time-bound pleadings, forward the same through the respective court stations’ email addresses and copy to automationdeputyregistrar@court.go.ke for processing," the Judiciary advised Kenyans on alternatives.
They were further advised to ensure that they forward a copy of the same documents to the office of the Deputy Register of the Courts under the same email address for proper records.
"We apologise for the inconvenience caused and thank you for your patience and understanding," the third arm of government added.
The latest technical hitch came while the Judiciary was mobilising resources to shift to digital filing systems to reduce the backlog caused by traditional filing systems.
The digital system was also launched to help judges and magistrates deliver cases online, a move that has since been accepted with many cases now being attended to online.
The Central Tracking System(CTS) has further transitioned the transparency of cases as court users can track the progress of their cases online.
This is usually enabled through a barcode scan, or an online tracking number usually placed at the bottom of court documents.
In March, Chief Justice Martha Koome launched e-filing in all courts across the country, bringing to an end the traditional paper-based filing system.
The Chief Justice further directed that no court should print pleadings and documents from July 1, 2024.
