Kenya Power Gives 6 Alternatives Amidst Uproar On Token Delays
According to the country's monopoly power company, the delay that has affected many Kenyans was caused by a technical issue.
Marvin Chege 
Kenya Power has revealed that it is still experiencing delays in the generation of tokens purchased through pay bill numbers, in response to complaints that emerged online.
According to the country's monopoly power company, the delay that has affected many Kenyans was caused by a technical issue.
"We are currently experiencing a delay in the generation of tokens purchased through our Paybill 888880. Our team is working to resolve the issue as soon as possible," Kenya Power said in a statement released on Friday night, February 14.
Kenya Power building in Nairobi CBD. /KENYA POWER
In the statement, Kenya Power affirmed that its technicians were working to resolve the issue. However, according to its update, the issue had yet to be resolved, leaving Kenyans who had commonly relied on the pay bill to purchase tokens stranded up to now.
In response, Kenya Power offered six alternative purchasing methods which include:
- Cooperative Bank of Kenya Ltd. Buy your tokens via MCo-opCash App/Web or USSD *667#.
- Equity Bank (Kenya) Ltd. Buy your tokens via USSD *247#, Equitel, Equity Mobile App/Online, Eva Chatbot or EazzyBiz.
- Family Bank Ltd. Buy your tokens via PesaPap Mobile App, USSD *325# or Family Bank Website.
- KCB Bank Kenya Ltd. Buy your tokens via KCB Mobile Banking App, KCB iBank App, Vooma Mobile App, USSD *522# or *844#.
- National Bank of Kenya Ltd. Buy your tokens via NBK Mobile App, USSD *625# or NBK Epay Internet Banking.
- NCBA Bank - Buy your tokens via NCBA NOW App or USSD *488# or NCBA Connect Online Banking.
"Our team is working to resolve the issue affecting our Mpesa Paybill 888880. We will issue an update once this is concluded," stated Kenya Power, adding "We apologize to our customers for any inconvenience caused and thank them for their patience."
Reports of the issue began surfacing around 8 PM on Friday, as users took to social media to raise concerns.
Many frustrated customers shared that they had been waiting for their tokens for over two hours, whereas the process typically takes only a few minutes.
“What's wrong with this Kenya Power Surely I am in darkness and yet have paid tokens,” Jeff Kibet wrote on X.
Another post from a user by the name of Mahinda read, “I've been in the dark for two hours now!!"
Kenya Power on June 12, 2024, urged all customers to update their meters to enable them to continue enjoying access to electricity.
This update was part of a global exercise that targeted all prepaid meters that use the Standard Transfer Specification (STS)- a universal method to transfer tokens to prepaid meters while ensuring the security of generated tokens.
