Mombasa's Moi International Airport Named Best In Africa; Here's Why

Moi International Airport in Mombasa County has been named the best airport in Africa in the category of airports which process traffic below 2 million passengers annually.

The international airport was named the best in the continent for its outstanding customer service, according to the recognition from the Airport’s Council International (ACI World).

The Kenya Airports Authority (KAA), in a statement issued on Thursday, March 14, remarked that the award stemmed from a survey conducted by the international institution for passengers who used the airport in 2023. The survey was done upon arrival and departure at the airport.

Inside Moi International Airport in Mombasa. /AIRPORT TECHNOLOGY

"The prestigious Airports Council International (ACI World) has awarded Moi International Airport (MIA), Mombasa, the 2023 Best Airport by Size and Region in the Under 2 million Passenger Per Year category for Africa. This recognition comes as part of the esteemed ACI Airport Service Quality (ASQ) Survey, which rigorously assesses global passenger experiences.

"ACI World's ASQ Awards are an annual celebration of excellence in airport customer experience, gauged through Departure and Arrival Surveys. Since its inception in 2006, the ASQ program has solidified its reputation as the leading airport passenger satisfaction benchmark, with participation from more than 400 airports in 109 countries," KAA stated in part.

The latest accolade from ACI World, delivered in partnership with technology giant Amadeus, reflects MIA’s continuous dedication to enhancing customer experience and maintaining high service quality standards.

These efforts are particularly noteworthy given the challenging climate of the aviation industry in recent times.

MIA previously earned the title for the best airport in the same category for Africa in 2021 and 2022, reaffirming its unwavering commitment to passenger service excellence.

Ranked alongside the major airports was the likes of Abeid Amani Karume International Airport (Zanzibar, Tanzania) and Ivato International Airport (Antananarivo, Madagascar).

In response to this remarkable achievement, ACI World Director General, Luis Felipe de Oliveira, congratulated the Kenya Airports Authority (KAA) for setting a global benchmark in airport services.

“Congratulations to the whole team at Moi International Airport in Mombasa on their success in the Airport Service Quality (ASQ) Awards. Your dedication to excellence in customer experience sets a benchmark for airports worldwide! Keep setting the bar high." stated Oliveira.

While commenting on the award, KAA Ag. Managing Director, Henry Ogoye expressed immense pride and joy for Moi International Airport's significant achievement.

"Winning the 2023 Best Airport by Size and Region Award from Airports Council International is not only an honour but also a testament to our unwavering dedication to excellence in customer service. “

“This accolade reaffirms our commitment to providing exceptional experiences to all our passengers and serves as an inspiration for us to continue elevating our standards, ensuring MIA remains a leader in its category," Ogoye added.

The ACI ASQ Awards, influenced by direct feedback from travellers, highlight the influential role airports play in the overall travel experience. 

Kenya Airports Authority headquarters at the JKIA in Nairobi. /KAA