Inside Biggest OPPO Shop In East Africa Opened In Kenya With 9 Services [PHOTOS]

OPPO, the leading global smart device brand, on Wednesday, April 26 opened its biggest customer experience shop in Nairobi, Kenya.

The opening of the shop reaffirms the importance of the Kenyan market to OPPO’s global strategy as it takes a customer-centric approach to deliver top-quality service to its consumers. 

OPPO’s new Customer Experience Shop will get access to product service, repairs, and user guides on OPPO's broad range of audio, mobile, and computing products.

Consumers who visit the experience shop will get to experience top-level one on one consultation with OPPO’s technicians on their repairs reducing phone repair wait time to under an hour with genuine OPPO spare parts and warranties.

The OPPO Customer Experience Shop will equally enable consumers to experience one on one interaction with various phone models of OPPO’s product line that cater to a wide variety of mobile phone users such as social media users, business users, and mobile photography enthusiasts, among others.

Additionally, buyers will be able to receive on-the-spot software updates as well as guidance on how to make the most of OPPO's smart ecosystem by leveraging the company's various products, accessories and services.

“At a time when customer satisfaction is at the core of business growth and statistics indicating that 86 per cent, good customer service turns one-time customers into long-term brand champions according to Khoros, OPPO is focused on giving the best experience it can offer to our customers. This is not just in our phones and smart devices but also in customer service,” said Fredrique Achieng, PR Manager OPPO Kenya. 

For the next week, customers who visit the new customer experience shop located at Emperor Plaza, Koinange Street shall receive amazing gifts from OPPO as the brand continues to appreciate its customers for their support. 

In addition to opening the customer experience shop, OPPO Kenya is introducing OPPO Pad Air in the Kenyan Market for the first time. Customers who visit the shop will get to experience the unmatched computing experience of the OPPO Pad Air. 

OPPO unveils the biggest customer experience Shop in Nairobi CBD on April 26, 2023. /MARVIN CHEGE.VIRALTEAKE

With the 6.94mm ultra-slim body and weighing 440g, the OPPO Pad Air tablet makes it graceful to carry around. Powered by the Qualcomm Snapdragon 680 mobile platform, OPPO Pad Air has a 10.36-inch 2K display with quad speakers supporting Dolby Atmos and comes equipped with the new ColorOS for Pad system. 

The OPPO Customer Experience Shop will offer the following services and will be open from 9:00 am to 6:00 PM Monday to Saturday;

1. Authentication & Warranty Checks 
2. OPPO Care Product 
3. Repair Tracking
4. Software Updates 
5. UV Protection film installation  (Free)
6. Dedicated Contact Centre 0800601171(Toll Free) 
7. Original Spare Parts
8. Send-in Repair Service
9. 10 per cent discount on phone repairs and accessories during OPPO customer appreciation week (Monthly). 

“The opening of this customer experience shop and addition of OPPO Pad Air into OPPO Kenya’s product line continues to reaffirm OPPO’s commitment to the Kenyan Market as we seek to revolutionize customer experience for all our users,” she added. 

OPPO unveils the biggest customer experience Shop in Nairobi CBD on April 26, 2023. /MARVIN CHEGE.VIRALTEAKE