Kenya Power To Shut Down Token Systems Tonight

In a statement, the monopoly firm revealed that the maintenance will last five hours, and 10 minutes between Saturday and Sunday, September 10.

Marvin Chege Marvin Chege
Sep 9, 2023 - 09:32 Updated: Sep 9, 2023 - 09:43
0
Kenya Power To Shut Down Token Systems Tonight
A person loading tokens on a meter. /THE STAR

Kenya Power has announced a temporary system maintenance tonight, Saturday, September 9 which will affect the purchase of tokens.

In a statement, the monopoly firm revealed that the maintenance will last five hours, and 10 minutes between Saturday and Sunday, September 10.

"Our prepaid vending system will be temporarily unavailable due to essential maintenance from Saturday, September 9th, 2023, at 11:50 PM to Sunday, September 10th, 2023, at 5:00 AM.

A Kenya Power token meter. /FILE

"During this time, customers will not be able to purchase electricity tokens via prepaid Paybill number 888880 or Airtel Money. We apologise for any inconvenience this may cause to our customers," stated Kenya Power.

With the above options unavailable, customers can still purchase tokens via other systems, including banks and Kenya Power token agents. 

The Kenya Power and Lighting Company PLC (Kenya Power) owns and operates most of the electricity transmission and distribution system in the country and sells electricity to over 8 million as at the end of June 2020.

The Company’s vision is to be Kenya’s energy solutions provider of choice by providing quality and reliable service to power people for better lives and enable the country’s socio-economic development in a sustainable manner.

Kenya Power’s key mandate is to plan for sufficient electricity generation and transmission capacity to meet demand; build and maintain the power distribution and transmission network and retail electricity to its customers. 

The Government has a controlling stake at 50.1 per cent of the shareholding with private investors at 49.9 per cent. Kenya Power is listed on the Nairobi Securities Exchange.

Kenya Power's prepaid tokens are considered important to millions of homes as the system gives power to consumers to monitor their electricity consumption.

Customers can only use the amount of electricity that they have purchased. This is meant to help them to save money by avoiding overage charges.

The token system is also important in helping customers to budget for their expenses and avoid surprises at the end of the month.

Streetlights along a road. /TWITTER.KENYA POWER

Tags: